Service & Support

Exceptional Service is what makes us LGS

What we promise, we deliver. That is the LGS ethos.

Over LGS’s 20 years of industry experience, our consultants are equally adept across all the highest rated hardware and software providers, but our solutions don’t start with the technology. They always start with you.

Our clients have come to understand that we do not push products on them; we offer the best solution that helps them achieve their business goals with the least disruption and at a competitive cost.

Working with LGS means you will receive in-depth presales expertise and ongoing support directly from our dedicated in-house team based at our London call centre.

LGS maintains an extraordinary level of support that is geared not only to preventing potential problems, but also focused on identifying and implementing new work plans and technology, which help you improve overall efficiency. It’s no wonder so many of our clients rate our service amongst the best in the business.

Printer Support

Our printer-copier plans can be as short as 30 days, and you can mix and match various service levels across your devices.

Systems have an annoying habit of falling over at inconvenient times. Our unique Premier support contract gives you ultimate piece-of-mind with a guaranteed 2 hours response time, as well as 24 hour evening and weekend cover.

Our current average onsite service response time for our London print clients is just 1 hour 42 minutes. Think about that next time your printer misbehaves at a critical time.


From hardware to colour management, a full time engineer will handle all the complete end-to-end installation. You won’t have to deal with multiple points of contacts and partners.

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Premier Printer Service


2 Hour Response Guaranteed
Monthly preventative maintenance
Option of 24 hour support for pitches
LGS engineers, printer Mac & PC trained
Colour management on all connected devices
Unlimited solution training


Enhanced Printer Service


4 Hour Response Guaranteed
Quarterly preventative maintenance
Out of hours support
LGS engineers, printer Mac & PC trained
Initial product training


Standard Printer Service


8 Hour or NWD Response
Working hours support
Engineers – OEM or LGS employed

Technology Support

Our Technical Support staff are on hand from 8:30 – 18:30 every weekday to fix any issues you may have. Our Premier clients can expect a response within 10 minutes and have the option of receiving 24 hour standby cover for when you really need it.

Our Remote Support Service option allows our specialist engineers to resolve issues in your system remotely decreasing down time and simultaneously reducing costs.


LGS clients are able to log support tickets and follow the response until resolution without leaving the office or studio.

LGS will partner you at every step of our journey. We provide comprehensive training to all levels of users. It enables them to fully exploit the spectrum of features incorporated into our technologies and ensure a seamless implementation.


Premier Tech Service


10 Minute Phone/Remote Response
Quarterly site visits
3 days training P/A
24 hour standby cover
Onsite updates & upgrades
Workflow reconfiguration
25% discounted development


Enhanced Tech Service


15 Minute Phone/Remote Response
Biannual site visits
2 days training P/A
Remote updates & upgrades
Workflow reconfiguration
20% discounted development


Standard Tech Service


30 Minute Phone/Remote Response
Biannual site visits
1 days training P/A
Remote updates & upgrades
10% discounted development

What our clients say